Refund Policy

Eligible Refund Cases

• If active work has not yet started on your request (before documents are submitted to customs authorities).
• If Moe Trading is unable to complete the service for reasons attributable to us.
• In case of duplicate payment or an incorrect amount charged.

Non-Eligible Refund Cases

• After the actual customs disclosure procedures have begun with official authorities.
• Official ACD fees paid to government bodies are non-refundable once collected by those bodies.
• Delays resulting from incomplete or incorrect documents provided by the client.

Refund Processing Time

Once a refund request is approved, it is processed within 5 to 10 business days, depending on the original payment method.

Refund Method

Refunds are issued via the same payment method originally used (bank transfer or PayPal), unless otherwise agreed with the client.

How to Request a Refund

To request a refund, please contact us via WhatsApp or the email listed on our Contact page, including your request's ticket number.